These terms are effective
as of February 13, 2015.
IMPORTANT: No Returns OR EXCHANGES on any Files,
including, WITHOUT LIMITATION, ALL NAIL AND FOOT FILES, RASPS AND MANICURE PUSHERS.
THIS IS STRICTLY ENFORCED DUE TO
OBVIOUS HYGENIC ISSUES.
You may Return or Exchange an item within 14 days of delivery. All
you need to do is Contact Us: for a Return
or Exchange Authorization Number, Instructions and Shipping Address before
returning a product.
Once the returned product(s) have been
received and inspected by Marley’s Online Boutique for damage or wear, your
refund will be processed using the same purchase method used to acquire the
item(s). If expedited shipping charges are applicable to your order, those
charges will not be refunded. Please allow the refunds to be issued within 3-7
business days.
Marley’s Online Boutique will replace a
product (see exceptions below) via ground shipping. Custom orders cannot be
Returned or Exchanged. Returned or Exchanged products must be sent back in the
exact condition you received them in. Any applicable tags must still be on the
product.
When Returning or Exchanging a product,
you are also responsible for the shipping cost to return the item(s) to us. For
your protection, you may want to insure the return shipment as we will not be
held responsible for the condition of the products being returned or for lost
or misdirected items shipped back to us. YOU MUST CONTACT US FOR A RETURN OR
EXCHANGE AUTHORIZATION NUMBER, INSTRUCTIONS AND SHIPPING ADDRESS BEFORE
RETURNING ANY PRODUCT.
We will always help you get what you
need - excellence in customer service is our focus. We refuse, however, to aid
in fraudulent practices and this policy helps mitigate that problem. Once
again, there will be no Refunds or Exchanges on Hair and any Files.
Return and Exchange Eligibility
Items must be in new condition and in
the original packaging to qualify for a Refund or Exchange (please do not
assemble, modify or use the product in any way).
Please note the following details about Returns or Exchanges:
An
order cannot be canceled once it has shipped. If you decide to cancel after
you have received the shipment, our standard Return or Exchange policy applies.
Returned
or Exchanged items must be in new condition and in the original packaging.
Please
do not modify or use a product before Returning or Exchanging it or else we
cannot Refund or Exchange your purchase.
The few exceptions that cannot be Returned
or Exchanged include:
All Files
Clearance Items
Gift Certificates
Personalized Items / Custom Orders
Items
Marked “Non-Returnable” (clearly indicated on the sale page before placing your
order)
What
if My Order Arrives Damaged?
PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR
SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are
damaged in shipping, the PURCHASER must contact the shipping company within 24
hours of receipt to submit a claim for the damage. Also, please contact Marley’s
Online Boutique to let us know you have submitted a claim with the carrier.
Please Contact Us at Marley’s Online Boutique for a Return or
Exchange authorization number.
MARLEY’S ONLINE BOUTIQUE AND PURCHASER
AGREE THAT IN CONSIDERATION OF THE ABOVE EXPRESS WARRANTY, ALL OTHER WARRANTIES
OTHER THAN TITLE, EITHER EXPRESSED OR IMPLIED, WHETHER ARISING UNDER LAW OR
EQUITY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE EXCLUDED FROM THIS CONTRACT.
The sole liability of Marley’s Online
Boutique and the exclusive remedy of the Purchaser arising out of the
manufacture, sale or furnishing of the products hereunder or its use, on
warranties or otherwise, shall be limited to the cost of replacement of
defective products as herein specified. Further Marley’s Online Boutique
maximum liability hereunder, arising from any cause whatsoever, including but
not limited to breach of contract or tort (including negligence), shall not
exceed the contract price of the products furnished hereunder.
©
2014 Marley’s Online Boutique. All Rights Reserved.