Payment and Shipping Policy

These terms are effective as of February 13, 2015.

 

 

PAYMENT OPTION

· Credit cards

· PayPal

· Prepayment/Bank Transfer


The Customer shall bear any fees resulting from a bank transfer or PayPal payment in addition to the final price and the delivery and shipping costs.


For additional information on Bank Transfer, please contact Marley’s Online Boutique at info@marleysonlineboutique.com.

 

SHIPPING

All orders are usually shipped within 3 business days after the order has processed unless the item is backordered. Remember, Custom Orders can take from up to 30 business days to ship.

In the case where the item is NOT available to ship within its specified time frame, you will be contacted via the e-mail address you have provided to determine how we should proceed with your order.

 

We ship our products anywhere in the United States, and Internationally. Orders outside of the United States do not qualify for Free Shipping.

Marley’s Online Boutique has no control, over duties or customs fees and we do not pay those fees. Any duties, taxes and/or customs fees will be your responsibility. If you are unsure about them please check with your country for this information. 

 

Delivery times are determined based on the method of shipping and the destination chosen when items are purchased. Ground shipping carriers that we may use at our discretion include U.S. Postal Services.

You also have the option, if desired, to choose expedited services for an additional charge. Expedited services are carried out at the time of shipment, which means we have to prepare the item for shipment and then it will be shipped via an expedited Service of your choosing.

 

Since all orders are shipped ground, (unless otherwise specified), we will always try to have a tracking number available for you to track your order with. We will forward the tracking number to the e-mail address you provided at the time you placed your order. If no e-mail address is provided, we will not be able to provide you with a tracking number.

When the carrier has delivered the products to your location, (this is determined by seeing that the tracking information has a "delivered" status), Marley’s Online Boutique cannot be held liable or responsible for lost, stolen, or damaged goods. As stated below, the Purchaser must contact the local shipper's office in your city or town to report the problem and follow the proper claim procedures. Once you have done so, let us know the claim number they have provided to you.

 

Products ordered that are not deliverable due to incorrect addresses provided or if the person placing the order has moved or is moving and has not contacted us with the update or if the carrier is unable to make contact with the recipient in order to deliver ordered products or if the shipment is refused at delivery without prior notification to Marley’s Online Boutique, will be charged for all shipping charges and restocking fees (15%) incurred by us. These charges include the shipping to the provided address and the return charges to our facility and any applicable restocking fees (15%). The maximum credit that will be processed in this scenario is the original price charged minus the to and from shipping charges incurred, minus restocking fees.

 

PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are damaged in shipping, the PURCHASER must contact the shipping company within 24 hours of receipt to submit a claim for the damage. Also, please contact Marley’s Online Boutique to let us know you have submitted a claim with the carrier.

 

We offer Free Shipping on orders from $ 50.00

 

Please contact Marley’s Online Boutique at info@marleysonlineboutique.com for additional questions.

 

© 2014 Marley’s Online Boutique. All Rights Reserved.